Return Policy
We understand that sometimes things simply don’t work out or not satisfied with our products. At the time of delivery, if you receive a damaged or defective Deco Design and You product, or it doesn’t match our original specifications, Deco Design and You gives you the following options for returning the product:
- Rectify/Replace the returned product.
- Exchange with another product, whereinif the new product exceeds the order value of the returned product, you will be required to pay the extra amount.if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
One way or the other, you will end up with a great product!
We will honour your request to return a product under the following conditions:
- All products must be returned unused with their original price tags and labels.
- The original invoice must be presented upon returning the merchandise.
- Our quality assurance team will inspect all returned items within 72 hours of the request.Only when it passes our standard quality assurance test, will we be able to process the return.